Shopping Malls
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Customer Care Service
Upholding a ‘customer-first’ philosophy, SHKP malls are committed to delivering quality and caring service. As an industry pioneer, the Group established Customer Care Ambassador teams at its major malls years ago. Frontline staff are provided with professional training across various disciplines to support their continuous development and enable them to respond effectively to customers’ diverse needs.
Through the SHKP Malls Customer Care Ambassador Election, the Group encourages its frontline service teams to pursue excellence. Outstanding ambassadors are nominated for the Service & Talent Award, organized by the Hong Kong Retail Management Association. Over the years, the customer care ambassadors at SHKP malls have earned numerous accolades for their exceptional service.
The customer care service teams at SHKP malls also continue to innovate and enhance their service offerings to create a comfortable, inclusive and safe shopping environment for the customers.
Infant and Toddler Services
SHKP malls place great importance on the needs of families with infants and toddlers. Facilities such as nursing and baby care rooms are regularly upgraded, and stroller-lending services and a selection of baby essentials are available to provide greater convenience for parents.
Pet-Friendly Services
To accommodate customers who wish to enjoy shopping and leisure time with their pets, SHKP malls offer a range of pet-related services, thoughtfully addressing the needs of pets while on the move.
Convenience Services
Customer Care Centres in SHKP malls provide a variety of document-related support and item-lending services to enhance customer convenience. All proceeds from chargeable services are donated to charitable organisations.
Community Care
SHKP malls participate in the “Caring Communities for Dementia Campaign”. Angel Boxes in 25 SHKP malls are connected to the Dementia’s Secret Angel mobile app to help locate individuals with dementia who may be lost.