The Group owns about 12.4 million square feet of retail space across Hong Kong in a diverse portfolio of shopping malls strategically located along major railway lines. With unique market positioning, and continuous facility upgrades and service enhancements, SHKP malls cater for all types of customer needs. This include the addition of pet parks and related amenities to create a pet-inclusive environment, as well as children’s play zones in most SHKP malls to foster a cross-generational leisure and shopping space. 

The Group has introduced a variety of mall services, including The Point, Hong Kong’s largest integrated mall loyalty programme, covering over 2,600 merchants in 26 major SHKP malls throughout the city. It offers a range of shopping, leisure, dining and parking benefits, allowing members to enjoy better, more convenient experiences.

The Group was among the first in the industry to establish Customer Care Ambassador teams. These professionally trained ambassadors provide customers with high-quality and attentive service for a welcoming shopping and leisure experience. Their outstanding performance has been recognised by the industry and market over the years.