Shopping Malls

Guided by a "customer-first" philosophy, SHKP malls are committed to delivering quality and caring service. As an industry pioneer, the Group established Customer Care Ambassador teams at its major malls years ago. These frontline staff undergo professional training across various disciplines to equip them with the skills to effectively meet the diverse needs of customers.

Through the SHKP Malls Customer Care Ambassador Election, the Group motivates its frontline service teams to strive for excellence. Outstanding ambassadors are nominated for the Service Talent Award, organized by the Hong Kong Retail Management Association. Over time, SHKP's Customer Care Ambassadors have earned numerous accolades for their exceptional service.

The Customer Care Ambassadors at SHKP malls are committed to innovating and elevating services to ensure a welcoming, and inclusive shopping environment for all.

SHKP malls place great importance on the needs of families with infants and toddlers. Facilities such as nursing and baby care rooms are regularly upgraded, and stroller-lending services and a selection of baby essentials are available to provide extra convenience for parents.

SHKP malls cater to pet owners with a range of pet-friendly services, ensuring a comfortable and enjoyable shopping experience for both pets and their owners.

Customer Care Centres at SHKP malls offer document-related support and item-lending services to enhance convenience for customers. All proceeds from paid services are donated to charitable organizations.

SHKP malls support the "Caring Communities for Dementia Campaign" by installing "Angel Boxes" in 25 locations, linked to the "Dementia's Secret Angel" mobile app, which helps caregivers locate individuals with dementia who may have wandered off.